999bh Privacy Policy

1. Introduction

This Privacy Policy ("Policy") sets out how 999bh ("We", "Us", "Our") collects, uses, stores, shares and protects the personal information of individuals ("You", "Member", "User") who register for or use the 999bh platform at https://999bh.bet and all associated services (collectively, the "Platform"). 999bh is committed to protecting the privacy of all its members, with particular attention to the needs of players in Bangladesh.

By registering an account on 999bh or by continuing to use the Platform after this Policy has been updated, you confirm that you have read and understood this Policy and agree to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you must not use the Platform.

2. Information We Collect

999bh collects personal information in connection with your registration, use of the Platform, and any communications you have with us. The categories of personal data we collect include:

• Identity data: full name, date of birth, and a copy of government-issued identification (such as a National ID card or passport) when required for KYC verification.
• Contact data: mobile phone number (required for account registration and transaction notifications), and email address where provided.
• Financial data: deposit and withdrawal transaction records, payment method identifiers (e.g. bKash account number, Nagad account number, Rocket number), and account balance history. 999bh does not store full payment credentials — transactions are processed directly via the respective payment provider's infrastructure.
• Gaming data: betting history, game session records, wagering activity, bonus usage, and any game-related preferences or settings you apply within your account.
• Technical data: IP address, device type, operating system, browser type and version, session timestamps, and the pages you visit within the Platform. This data is collected automatically via server logs and analytics tools.

Where 999bh requests optional information (such as a preferred language or promotional preferences), you are free to decline without affecting your ability to use the Platform's core features.

3. How We Use Your Information

999bh uses the personal data we collect for the following purposes, always in accordance with applicable data protection principles:

• Account administration: creating and managing your 999bh member account, processing your registration, and maintaining account security.
• Transaction processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported payment methods, and maintaining accurate records of all financial transactions.
• Identity and age verification (KYC): confirming that all members are who they say they are, and that they meet the minimum age requirement of 21 years. KYC compliance is a fundamental responsibility for any online gaming operator.
• Customer support: responding to your enquiries, complaints and requests, and improving the quality of our support service based on interaction history.
• Responsible gaming monitoring: using account activity and betting pattern data to identify signs of problem gambling and, where appropriate, applying responsible gaming controls such as deposit limits or self-exclusion.
• Marketing communications: sending you promotional offers, bonus announcements and platform updates where you have opted in to receive such communications. You can opt out of marketing messages at any time by contacting support.

4. Legal Basis for Processing

999bh processes personal data on the following legal grounds, consistent with internationally recognised data protection standards:

• Contractual necessity: processing required to perform our obligations under the Member Terms & Conditions — including account creation, transaction processing, and game and betting service delivery.
• Legal obligation: processing required to comply with applicable laws, including age verification requirements, anti-money laundering (AML) obligations, and fraud prevention duties.
• Legitimate interests: processing for fraud detection, security monitoring, responsible gaming oversight, platform improvement and analytics, where such interests are not overridden by your privacy rights.
• Consent: processing for optional activities such as marketing communications, where we have obtained your prior consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

999bh does not sell, rent or trade your personal data to or with any third party. We share personal data only in the following limited circumstances:

• Payment providers: transaction-relevant data (such as your mobile number and transaction amount) is shared with bKash, Nagad, Rocket, Upay or other payment providers solely to process your deposit or withdrawal request. These providers operate under their own privacy policies and security standards.
• Game technology providers: your game session and account identifier may be shared with licensed game providers (such as Pragmatic Play or Evolution Gaming) to enable game delivery, RTP calculation and RNG certification. These providers are contractually bound to use your data only for service delivery purposes.
• Fraud prevention and security partners: we may share limited technical data (such as IP addresses and device fingerprints) with specialist security and fraud prevention partners to detect and prevent fraudulent activity, account takeovers, and money laundering attempts.
• Legal and regulatory disclosure: if required by applicable law, court order, or a lawful request from a competent authority, 999bh may disclose personal data to the extent strictly necessary to comply with that legal requirement.

6. Payment Data and Mobile Money

999bh supports BDT deposits and withdrawals via mobile financial services widely used in Bangladesh, including bKash, Nagad, Rocket and Upay. When you initiate a transaction using one of these services, your mobile number and the requested transaction amount are transmitted to the relevant payment provider to authorise and complete the transaction. 999bh does not store your full mobile banking PIN, OTP, or authentication credentials at any point in the transaction flow.

Transaction records — including the date, amount, payment method used, and transaction status — are stored securely within your 999bh account history for a minimum period required to meet our financial record-keeping obligations. These records are accessible to you at any time within the cashier section of your account.

7. Cookies and Tracking Technologies

999bh uses cookies and similar technologies to operate the Platform, maintain your session, and improve your user experience. The types of cookies we use are:

• Essential cookies: required for the Platform to function correctly. These include session cookies that keep you logged in during your visit, and security cookies that protect against cross-site request forgery (CSRF). You cannot opt out of essential cookies without disabling the Platform entirely.
• Analytics cookies: used to collect anonymised data about how visitors interact with the Platform — for example, which pages are visited most frequently and how long sessions typically last. This data helps us improve the Platform experience for all users. Analytics data is aggregated and does not identify you personally.
• Preference cookies: used to remember choices you have made within the Platform, such as your language preference or display settings, so that these are applied automatically on your next visit.

You can manage cookie preferences through your mobile browser settings. Note that disabling non-essential cookies will not affect your ability to use the core gaming and betting features of 999bh, but may affect the Platform's ability to remember your preferences between sessions.

8. Data Retention

999bh retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as set out in this Policy. Specifically: account data and gaming records are retained for the duration of your active membership and for a minimum of five years after account closure, to meet our financial record-keeping and anti-money laundering compliance obligations. Identity verification documents submitted for KYC are retained for the same minimum five-year period.

When personal data is no longer required for any legitimate purpose and the applicable retention period has expired, 999bh will securely delete or anonymise that data. If you request deletion of your account and personal data before the mandatory retention period has elapsed, 999bh will suppress your data from active use and restrict it to compliance-only storage until the retention period expires, at which point it will be permanently deleted.

9. Your Rights

As a 999bh member, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]:

• Right of access: you may request a copy of all personal data that 999bh holds about you. We will provide this within 30 days of receiving your verified request.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. Common examples include a misspelled name or an outdated contact number.
• Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our retention obligations described in Section 8 above.
• Right to restrict processing: in certain circumstances (for example, if you contest the accuracy of data we hold, or if you have objected to processing and a determination is pending), you may request that we restrict our processing of your data to storage only.
• Right to object to marketing: you have an absolute right to object to the use of your personal data for direct marketing purposes at any time. Upon receiving your objection, 999bh will immediately cease all marketing communications directed at you.

999bh will respond to all data rights requests within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

10. Data Security

999bh implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration and destruction. These measures include industry-standard SSL/TLS encryption for all data transmitted between your device and the 999bh Platform; secure server infrastructure with access controls restricted to authorised personnel only; regular security assessments and vulnerability testing of Platform systems; and session management controls including automatic logout after periods of inactivity.

While 999bh takes all reasonable precautions to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 999bh will notify affected members without undue delay and take immediate steps to contain and mitigate the breach.

11. Children and Minors

The 999bh Platform is strictly for adults aged 21 years and above. 999bh does not knowingly collect, store or process personal data from any individual under the age of 21. If a person under the age of 21 has registered an account on 999bh, that account will be closed immediately upon discovery and all associated data will be deleted, except where retention is required by applicable law.

12. Third-Party Links and Services

The 999bh Platform may reference or display game content delivered by third-party providers such as Pragmatic Play, Evolution Gaming and other licensed studios. While 999bh carefully selects its game and technology partners, we are not responsible for the privacy practices of those third parties. Each provider operates under its own privacy policy, and we encourage you to review the privacy policies of any third-party service provider whose services you access in connection with your use of 999bh.

13. Changes to This Privacy Policy

999bh reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page and, where the changes significantly affect how we process your personal data, we will endeavour to notify active members via the Platform or by direct communication.

Your continued use of the 999bh Platform after the updated Policy has been published constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the Platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns or complaints about how 999bh handles your personal data, or if you wish to exercise any of your data rights, please contact our support team. We aim to respond to all privacy-related enquiries within 5 business days.

Email: [email protected]